Archive for the ‘Website Updates’ Category

Feedback Notification

Wednesday, June 14th, 2017

greeters in action 1

We are always happy, in fact delighted,  to look at suggestions from Destination Managers (DMs), Greeters and Visitors to improve our turnkey website.

Some DMs whilst approving feedback were also manually emailing the Greeter in question to let them know they had another happy Visitor.

This is now fully automated.

As soon as the DM approves feedback:

  • It is published on the local site's testimonial page, and
  • The Greeter will receive an email notifying them that they received feedback.

The email the Greeter receives is relatively simple and to-the -point.

Hi [greeter_name],

There is a new testimonial from [visitor_name] about a Greet you conducted recently.

You can find it here: [testimonial_page]testimonial[/testimonial_page]

The Global Greeter Greeters Team

The Greeter will receive the email, click on the link and reads the feedback on the dedicated testimonial page.

Simple...

If you would like to customise the message then that is also possible.

First go to Greeters >> Notifications

GGN Greer Feedback Notification

Then find the Finalisation tab and click it.

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Then scroll down to where you find the message "Feedback to Greeter". There you can customise the message using free text and some shortcodes provided.

shortcodes:

  • [greeter_name] Greeter Name
  • [visitor_name] Visitor’s name
  • [testimonial_page][/testimonial_page] Link to testimonial page

 

 

Local Greeter Website User Manual

Tuesday, May 2nd, 2017

The local GGN website user manual is a quick reference that allows you to quickly get familiar with your local website's functionalities and how you can manage your website.

VERSION CONTROL

Version 0 - 5/30/00

  • User’s Manual Template and Checklist

Version 1 - 2016-03-04

  • General update

Version 2 - 2016-08-25

  • Section changed
  • How to update your site (chapter 8)
  • Remind me later

Version 3 - 2016-10-19

  • Section changed
  • Add a page to the menu
  • About your Greeter city in the main structure of the website (chapter 9)

Version 4 - 2017-03-22

  • Functionality/Page: Meet our Greeters
  • Functionality/Page: Destination Highlights

Version 5 - 2017-04-28

  • Functionality: Manual feedback

TABLE OF CONTENT PAGE

1. GENERAL INFORMATION

2. GAINING ACCESS

2.1 Local Administrators

2.2 Greeters

3. CUSTOMISATION

3.1 Greeter Menu

3.2 General

3.2.1 Languages

3.2.2 Logo

3.2.3 Name of town

3.2.4 Name of country

3.2.5 Gallery title

3.2.6 BIO page

3.2.7 Highlights page

3.2.8 Adding your own menu item

3.3 Gallery (photos)

3.4 Social Media

3.5 Frequently Asked Questions (FAQs)

3.6 Testimonials – Feedback

3.7 Privacy Policy

3.8 Languages

3.9 Sponsors

3.10 Front page carousel

4. IMAGES

5. MANAGING GREETERS

6. MANAGING GREETS

6.1 General Access

6.2 Local Admin

6.3 Greeters

6.4 All Greets

6.5 Un-Assigned Greets

6.6 Assigned Greets

6.7 Finalised Greets

6.8 Archived Greets

7. LANGUAGES AND TRANSLATIONS

7.1 General

7.2 Adding an EXCISING language to your site

7.3 Adding a NEW language

7.4 Translating email notifications

7.5 Translating the labels on the image carousel

7.6 Forms

7.7 Pages and Posts

7.8 FAQs and Testimonials

8. UPDATING YOUR WEBSITE

8.1 General

8.2 How to update

9. MAIN STRUCTURE (MENU) OF YOUR WEBSITE

9.1 General

9.2 Add a page to your main structure

10. ABBREVIATIONS

1. GENERAL INFORMATION

1.1 System Overview

The Global Greeter Network foundation “Local Website” system allows local Greeter organisations to setup and maintain their own website and manage their Greeters, bookings and Greets.

It utilises automated technology that matches Visitors with Greeters based on certain criteria such as:

  • the Greeters availability to conduct the Greet at the requested date and time,
  • the languages the Visitor and Greeter speak, and
  • the special interest of both the Visitor and the Greeter .

The matching system is fully automated but can be overwritten by the local administrator / Destination Manager (DM) who can manually assign Greets to Greeters.

Greeters have the option of responding to automated notifications of new Greeter requests or manually assigning Greets to themselves directly from the local “notice board”.

Greeters are also able to manage Greets in terms of setting dates, times and meeting places. (DTPs).

1.2 Access Levels

Access to the system is restricted to defined users. The main users of the system include GGN Technical Support, Local Administrator (DMs) and Local Greeters and Visitors.

GGN Techs have access to the entire system depending on their status (which is outside the scope of this manual).

Destination Manager have access to the local site’s back-end where they can manage all local Greeters, local Greets and the local website itself.

Individual Greeters have access to the local noticeboard where they can assign any Greets to themselves, manage their own Greets and manage their profile.

Greeters can only access Greets and Visitor information that is assigned to them. Greeters can’t access or view other Greeter’s Greets or profiles.

2. GAINING ACCESS

2.1 Destination Manager

After you registered as a Local Greeter Organisation (LGO), you would have received some confirmation emails. One of these emails contains the login credentials to your Local Greeter website. These credentials include a:

  • link (URL) to your new site
  • link to your new site’s back-end login
  • user ID, and
  • password.

To log into your website’s back-end you simply follow the link provided, enter your user ID and password, click the Captcha tick box and click the “Log in” button.

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After you have successfully logged in, you are ready to customise your website and start adding some Greeters.

2.2 Access to the system for Greeters

Greeters need to apply to become Greeters through their local website. Simply click on the “Become a Greeter” button on the home page and your Destination Manager will activate your profile as a Greeter.

Greeters can log in identically to Local Administrators above. The only difference is the source of the login details that are emailed to you. Greeter’s credentials will come from the local system and are issued by the DM. Other than that, the process is the same.

3. CUSTOMISATION

3.1 Greeter Menu

As a Local Administrator, your first action should be to “localise” your new site. The generic local website needs some customisation so it can be distinguished from all other local Greeter sites.

After you logged in, you simply look for the “Greeters” menu to the far left of your screen.

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After you found it, click on it (or on the “Settings” sub-menu) and you will be taken to the main “Greeter Options” screen. You can now start your website’s customisation.

3.2 General

Here you will need to tell the system some of the things that will customise your local website.

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3.2.1 Languages - The first thing you see on the screen is a list of languages. The website default language is English. If English is not your country’s first language then you may later consider translating your local website into your local language. However, you can do this later as we first want to set up your site’s variables.

3.2.2 Your Logo - you can upload your own logo.

We recommend that your logo is designed on a transparent background. For example, a .png or .gif image suits best but if you do not have a transparent background image then a .jpg on a white background should be OK.

Simply click on “Yes” and upload your image from your local computer. We strongly recommend that your image is 300 px wide by 50 px tall

If you do not have a logo or you are still developing one then that is OK too. The system will automatically create a logo for you which will look similar to this:

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3.2.3 Name of Town - Next you need to fill in the name of your Town. The town you fill in here will be used extensively throughout the website including the logo above.

3.2.4 Name of Country - Next you need to fill in the name of your Country. The country you fill in here will be used extensively throughout the website including the logo above.

3.2.5 Gallery Title – this is where you will find the title right above the little pictures on your homepage. Once you have decided to have your website in other languages as well, you will need to translate this sentence. For now you can just leave it as it is.

3.2.6 Do you want to use a Greeter BIO page – the system offers you the possibility to add an extra line to the menu: "Meet our Greeters".

This option is turned off as default, by clicking the YES box you will enable this option.

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Remember:

  • When using this option, a picture of each Greeter will be shown on this page, but only if they uploaded a picture in the "Become a Greeter" form – otherwise an AVATAR will be shown.
  • A Greeter should write a short biography in their profile.
  • The name and the interests of the Greeter will also automatically show.

Read more about "Meet our Greeters" in this article...

3.2.7 Do you want to use the"Highlight" page – the system offers you a template where some of the highlights of your city will be shown in a defined grid.

This option is turned off by default, by clicking the YES box you will enable this option.

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This option is connected to the front page carousel (the little pictures at the bottom and/or on the side of your webpages).

When you upload a picture for the carousel make sure you give the picture:

  • A short title
  • A short description
  • Do so in all languages you have enabled

You then need to click the “Save Changes”.

Read more about "City Highlights" in this article...

3.2.8 Do you want to add your own menu item

The menus of your local website are hard-coded for consistency purposes because all menu items were officially translated in the current endorsed languages. However, you may add a menu item and customise some of the top menu.

First, lets go to where we can add a menu label to our top menu. In the left WordPress menu in the back-end of your website, you will find Greeters >> Menu as illustrated below.

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This will take you to the menu input page where you need to add your menu label and the link (URL) of the label as illustrated below.

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Enter what you want the label to read and enter the link you want the label to point to; then click "Save Changes".

Now check it the menu item appears on your local website. You may need to refresh your browser for you to see the changes...

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There are a few restrictions.

  • Your additional menu items can only be placed under the "About" header, and
  • We strongly recommend that you translate your label into the official languages endorsed by the GGN Foundation or as a minimum, the languages you selected on your local website.

3.3 Gallery

On the top tabs, you can now click on “Gallery” and the following screen should appear:

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This is where you can edit the (big) banner on your homepage as well as the smaller photos that appear on both the homepage and other pages.

Homepage Banner

Here you need to upload you main banner image. It is recommended that this image represents your city (a picture tells a thousand words). It is also recommended that the photo is web maximised. This means that your photo should not be more than about 1 Mb. Your photo must be 2200 px by 500 px so you may need to crop your image before uploading.

Click ‘Insert to post’.

Don’t forget to “Save Changes”

Photos and pictures of you HIGHLIGHTS page

This is where you can upload the pictures that appear at the bottom of your homepage as well as on the side of other pages. The pictures will also be used if you choose the option "Do you want to use the "Highlights" page (see 3.2.8)

After clicking you will find a list of 6 or 7 pictures. Hovering over (e.g.) Your Town Sample 6 will give you the opportunity to click "Edit". Do so.

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Click Remove featured image and the example picture will be gone.

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Click Set featured image

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And you will be asked either to UPLOAD FILE from your computer (‘click and drag’ will do) OR click MEDIA LIBRARY to choose any picture you have uploaded to your library

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Example given: Upload a file from your computer:

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  • You select the data file where your picture is (on your computer)
  • Click and drag the picture towards the centre of your screen
  • Click "Set Feature Image.

Now all you need to do is give your picture a title, write a short description about the picture and finally click UPDATE

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REMEMBER: you have to give your picture a title and description in every language you have enabled!

AND don’t forget – always save the changes you have made!

3.4 Social Media

Here you simply fill in your links (e.g. /The-Hague-greeters/) to the social media listed. If you do not have the social media listed then simply leave these blank. If you DO NOT want a specific type of Social Media, you need to remove the text that is only put in as an example.

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Your social media will appear on the front page of your website on the top blue bar. Don’t forget to “Save Changes” and have a look at your site to see what it looks like. If you do, make sure you refresh your screen so the saved changes will be visible.

3.5 FAQs

There are already some frequently asked questions listed on your new site. Add to them as they come to mind. Simply use the editor to add to the list.

Don’t forget to update your posts.

3.6 Testimonials

3.6.1 AUTOMATICALLY GENERATED FEEDBACK

Visitors automatically receive a feedback request by mail, app. 48 hours after the Greet has been finished. If the visitors fills out this form and submits it, you – as administrator – will receive a notification by mail. In this mail you will have a link to the back-end of your website where you can read the feedback and simply click PUBLISH if you are OK with the content. The feedback will then be published on the front end of your website.

3.6.2 MANUAL FEEDBACK

Sometimes visitors give their feedback to the Greeter by mail, or they send in feedback through the contact form on your website. You now may upload this feedback by using the MANUAL FEEDBACK opportunity, just follow these steps:

1) In the BACK END – DASHBOARD you click on MANUAL FEEDBACK

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2) At the top of the page you will find the option to ADD NEW FEEDBACK, click this option.

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3) You will now be forwarded to the FEEDBACK form in the front end of your website.

Fill out all the boxes as indicated and click SUBMIT

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4) The feedback will now be listed in the back-end and all you have to do is click PUBLISH

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5) The feedback should now be published in the FRONT END:

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3.7 Privacy Policy

Your site comes with a standard Privacy Policy. You may want to consult a local lawyer to customise it or leave it “as is”.

GGN offers NO advice on legal matters.

3.8 Languages

The GGN “Local Website” system allows for an unlimited number of languages to be deployed. The site can be multilingual for both the Visitors as well as the system’s back-end.

The system comes in some pre-installed languages and more are planned as more users come on-board. At this point in time, the system supports English (default), and eight other languages while we are working on other languages as well.

You can add additional languages if you like.

This is done in 2 stages. Stage one includes enabling the new language by ticking it on the main Greeter Options >> General tab. After you ticked the additional language box, make sure to save your new setting.

You then need to open the “Language” tab and look for the language in the dropdown box that you just enabled. This will bring up all the main entries you need to translate. This includes:

  • Name of Town (enter the town’s name in the new language)
  • Name of Country (enter the country’s name in the new language)
  • Book a Greeter (for home page button)
  • Become a Greeter (for home page button)
  • All about (for home page button - also note you can leave the shortcode Global Greeter which will then automatically show the city in the appropriate language.

You have now translated the main website objects. However, stage 2 of the translation is more complex and is dealt with in LANGUAGES AND TRANSLATIONS

3.9 Sponsors

If you have some local sponsors then you can acknowledge them here. Sponsors can only be local business. Any international business sponsorship requires approval from the GGN-foundation. For example, your local bicycle hire place would be a good sponsor to get on board.

You can click on “Add New”, fill in a title and the link (URL) to your sponsor’s website and upload a 540 px by 195 px logo.

Your sponsor will then be part of a carousel on your front page

4. IMAGES – YOUR WEBSITE PICTURES

This is where you can add pictures to your website and give them a title. In the left hand menu you will find ‘IMAGES’.

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To get you started we have already created 7 sample pictures - we have called them YOUR TOWN SAMPLE 1 to 7.

All you need to do is mouse over YOUR TOWN SAMPLE and a simple menu will appear. You choose edit and the image post will show as per the below graphic.

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  1. Give your photo a title
  2. Upload your photo
  3. Give your photo a description - the story behind the photo
  4. Translate your title and description
  5. Update your post

Uploading pictures

You have two possibilities to upload files:

Select files

You can search your computer for pictures you want to upload.

Drop files anywhere you want

If you have a folder with your pictures in it, you can simply drag the pictures 1-by-1 to the indicated zone on your screen.

Don’t forget to save your pictures by clicking ‘Publish’!

Use the recommended size of the photos. for more information about your photos looking incorrect, please read this article "Aspect Ratios".

5. MANAGING GREETERS

5.1 Signing up a new Greeter

After you have customised your local website, you can invite (potential) Greeters to sign up to the system. The Greeter just needs to fill out the “Become a Greeter” form and submit it. This will both notify you that a new Greeter has registered and it also notifies the Greeter about login credentials where he/she can edit his/her profile.

To manage Greeters, the Local Admin must be logged in as the Administrator. This can sometimes be confusing because Local Administrators are often also Greeters so they wear 2 hats so to speak. So make sure you are logged in with the appropriate credentials.

After logging in, you need to access the “Manage Greeter” Interface. You find this in the Greeter menu as depicted below...

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The system created the Greeter profile which contains all the information required for matching the Greeter to any new Greet requests

The information in the form / profile is important because it will form the basis of the automated matching system. The criteria for this is mainly based on:

  • the availability of the Greeter
  • the language(s) the Greeter speaks, and
  • the Greeter’s interests

As a Local Admin, you do not have a lot of involvement in the maintenance of your Greeters. There are only a few functions you can perform, including:

  • viewing the list of all Greeters,
  • viewing individual Greeter profiles,
  • editing individual profiles, and
  • deleting individual profiles

6. MANAGING GREETS

6.1 General

Managing Greets is based on an automated process where the system looks at a new booking and tries to assign it to the most suitable Greeter. The automation is primarily done through email notification to the Visitor, the Greeter and the Local Admin.

When a Visitor books a Greet, the form they use contains a lot of questions about the Visitor’s preferences. This include Greet related information such as when the booking is for, the language spoken by the Visitor and their interests.

The system compares this data with the data it has stored about Greeters and subsequently tries to assign the Greet to the best suited Greeter.

6.2 Access

It is important to note that Greeters only have access to the “Noticeboard” and their own assigned Greets as well as their own profile.

Greeters cannot view, edit or delete other Greeter’s Greets or profiles.

Below are the tabs a Greeter has access to...

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6.3 Local Admin

As a Local Admin, you can manually overwrite this system by assigning Greets to Greeters you determine to be appropriate. The first thing you need to do is log in as the Local Admin, find the Greeter menu on the far left and click on “Manage Greets” as depicted below.

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You will then get to a list of all the Greets in the system. You can see that all these Greets are also broken into their relevant sections including:

  • Un-assigned Greets (the “Notice Board”),
  • Assigned Greets,
  • Finalised Greets, and
  • Archived Greets.

Below are the tabs the Local Admin has access to...

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For easy recognition, the above sections are also colour coded.

6.4 Greeters

Greeters will have less access to data compared to the Local Admin.

6.5 All Greets

All Greets is just a list of all the Greets in the system. As a Local Admin you can quickly look up any specific Greets because you can sort the columns by clicking on the column headers.

Local Admin can:

  • View Details,
  • Assign / Unassign,
  • Delete, and
  • Archive Greets

6.6 Un-Assigned Greets

The un-assigned Greets are important because they contain Greet requests that are not yet matched to Greeters and therefore require timely action. As a Local Admin, you can assign Greets here manually. The main operations are:

  • View Details,
  • Un-assign,
  • Finalise, and
  • Delete Greets

As a local Admin, it would be prudent to look at the “Age of Request” column. You can sort the column by clicking on the header. This will quickly tell you which requests are older and need urgent action.

You can also click directly on the Visitor’s email if you need to correspond with them.

When you un-assign a Greet, it simply is moved back to the noticeboard for reassigning. This reassigning can be done by the Local Admin or any Greeter that looks at the Noticeboard.

6.7 Assigned Greets

After a Greet is assigned various emails will be send to notify all parties involved. The main action now is to create the Date, Time and Place (DTP) of the Greet. This is simply done by contacting the Visitor and arranging the DTP and subsequently putting these details in the system via the “Edit DTP operation”.

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Here you fill out the actual date, time and meeting place of the Greet.

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This information is then again emailed to the relevant parties with a follow up email just before the actual date of the Greet.

Under the “Assigned Greets” (Local Admin) or “My Greets” (Greeter) it is also possible to edit the DTP, View Details of the Greet as well as Finalise” the Greet.

Note that the "Meeting Place" must be an address as Google will show the Visitor on the map where the meeting place is. So try to avoid "In front of the big church" but rather state the full address of the church. For example, 1 Church Street My Town.

6.8 Finalised Greets

After the actual DTP has expired, the system will send several emails to the parties involved in the Greet. As a Greeter you will receive a reminder that you are required to “Finalise” your Greet.

All Finalised Greets will simply be listed under the “Finalised Greets” tab

6.9 Archived Greets

Sometimes Greets are not “Finalised” as per our normal interpretation of the word. Ie, The Greeter has done the Greet with the Visitor. Is some instances the Greet is just simply deleted which can occur when a Visitor cancelled the Greet or perhaps just not shows up.

In the above circumstances, the Greeter or Local Admin must pick the correct Finalisation category to ensure that statistic for all Greets are correct and accurate.

Only the Local Admin can Archive Greets.

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7. LANGUAGES AND TRANSLATIONS

7.1 General

The GGN-foundation Local Website System’s default language is English. However, the standard package is already programmed in several different languages including German, French, Spanish, Italian, Swedish and Dutch.

If additional languages are required, then the GGN-foundation team can add these with the cooperation of a local administrator who is willing and able to translate the website’s contents. This makes the GGN Local Website System truly multi-lingual as the number of languages will grow.

7.2 Adding an existing language to your site

The first thing you need to do to add a language to your site is to enable the language in the back-end of your website. You can do this by looking in the left hand WP menu for Greeters >> Settings under the “General” tab.

There you will see the languages that are already translated or partly translated. All you need to do is simply tick the box in front of the language(s) you like to add and save the changes.

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Your website is now available in the language(s) you enabled.

7.3 Adding a new language

The GGN Local Website System’s core contents is easily translated. These core snippets of data include things like your text buttons on the home page, your “Text Logo”, your city and country and other important information that is readily used throughout your website.

First tick the language you want to enable. If your specific language is not in the list then please contact the GGN team and they will add the language for you.

After you ticked the language, you need to open the “Language” tab where you see a drop-down box with all your enabled languages. From this box, pick the one you would like to translate.

Then proceed filling out the boxes translating the main contents snippets on your website.

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When you come to translating “All about”, you can use the shortcode Global Greeter. This will place the contents on the “Name of Town” in place of the shortcode.

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You can then finish the process by entering your local privacy policy translation. (Please note that minimum international privacy standards must be upheld irrespective of local laws).

7.4 Translating email notifications

After engaging your new language, you need to translate the email notification. This is important because Visitors and Greeters will receive their emails in a language based on the selections they made when they made a booking or registered.

First go to “Greeters” >> “Settings” >> “Notifications” where you find the “Languages” tab. Here you find a drop-down box containing all languages that are enabled.

Pick the language from this drop-down box and proceed to enter the translations into the Subject and Body.

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Please note that you can use the same shortcode we use in the default English translation.

Translate all email notifications and click “Save Changes” when finished.

7.5 Translating the labels on the image carousel

The front page has an image carousel that has labels / titles displayed in the centre of each photo. These labels can be easily translated by going to:

“Setting” >> “Images”

You then edit the image in the same way you edit posts or pages by hovering the mouse over the image title and clicking on “Edit”.

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You are now looking at a very simple post that only has 2 elements including a feature image and a title. Here we just want to edit the title.

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You then click on the language tab at the top of the post just above the “Title” and proceed to fill in the appropriate translated title.

Don’t forget to save your translation!

7.6 Forms

Forms can only be translated by the GGN technical team as the task is complex. Contact us for assistance but in the interim, start translating the questions and descriptions.

7.7 Pages and Posts

To translate pages and posts you simply open the relevant page or post. For example, let's start with the home page.

Simple go to the left hand WordPress menu and find “Pages”. Then find the “Home Page” and edit it.

Select the country tab above the title; so if you want to translate to German, make sure the German tab is selected. The selected tab is darker in colour compared to the others.

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You then start translating the page ensuring that the shortcodes are not changed in any way. Remember that shortcodes are snippets of data that will show up on your pages as predefined text. For example, where ever you use the shortcode Global Greeter it will actually show your town's name you entered in paragraph XXXXXXX

7.8 FAQs and Testimonials

Frequently asks Questions and testimonials are also post and are translated in an identical manner as we just did under Pages and Posts above.

8. UPDATING YOUR WEBSITE

8.1 General

We are constantly further developing and improving your website. We might add another language, add additional functionality, have the forms improved etc...

These improvements are tested on our "development" website. That is why improvements are not active on your local website until you are running the latest update of the website.

If a new update is available you will receive an email from our back office where we will tell you what update is available and what improvements have been made. You need to update your website yourself, taking some simple actions as described below.

There are three different types of updates:

1) Plugin updates

A Plugin is some software that helps doing the website what it needs to do. An example is the BOOK A GREETER form. The form is a plug in, we have developed a tailor made version for you website.

2) WordPress updates

WordPress is the Content Management System (CMS) of your website. It now is one of the most popular CMS' around the world. Your local website is configured to update WordPress automatically for smaller updates but larger updates need to be done manually.

3) Theme updates

A Theme is the version of the website where different packages of software collaborate so the front end ‘does what it needs to do’. Your local website is configured to update your theme automatically so you will always run the latest version.

8.2 Installing updates

On all Updates you go to the back end of your website and click the two arrows on the top of your DASHBOARD page

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This will automatically look for any update available, no matter if it is a plug in, a theme or a WordPress update.

1) Plugin updates

Just follow the steps as shown in the pictures

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All your plug ins will now be updated.

2) WordPress updates

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After you have clicked UPDATE NOW, you will get to a confirmation screen, something like the one below.

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And you can continue to go working on your website.

3) Theme updates

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And you can continue to go working on your website

9. WEBSITE STRUCTURE

9.1 General

At the top of the homepage of your website you will find the main structure or menu. This menu the same for every destination that uses this website and consists of four ‘buttons’, see the picture. This main structure will always be visible, no matter what page you are looking at. Please see illustration.

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1) HOME

This button will take you take to the Homepage of your website

2) ABOUT YOUR CITY GREETERS

This is was called a ‘pull down menu’ and gives you the opportunity to select one of the following pages:

  • About us
  • FAQ’s
  • Testimonials
  • What to expect
  • Highlights
  • Contact YOUR CITY Greeters

3) Global Greeter Network

This is also a ‘pull down menu’ and gives you the opportunity to select one of the following pages:

  • GGN website
  • Core values
  • Other destinations

4) The Global Greeter Network logo also is a link. The logo will lead you to the official GGN website: www.GloblaGreeterNetwork.info

9.2 Add a page to the button ABOUT YOUR CITY GREETERS

It is possible to add a page in the drop down menu of ABOUT YOUR CITY GREETERS.

Just follow the steps indicated.

Step 1) You are in DASHBOARD and click PAGES – ALL PAGES (1) and next click ADD NEW (2)

GGN-41

Step 2) After you have clicked ADD NEW, this is what you do:

  • Give your new page a name (Test page in the example)
  • You need not edit the content of your page yet. Just some test text is just fine.
  • Click PUBLISH

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Step 3) COPY the permalink of your new page by selecting this with your mouse

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Step 4) add the page to your menu

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You are still in DASHBOARD and click in the left hand menu GREETERS – MENUS:

You now can actually add the page by

1) Click ADD MENU ITEM

2) Add NAVIGATION LABEL (this is the PAGE TITLE of the page you created)

3) Copy in the PERMALINK

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4) Don’t forget to SAVE CHANGES!

The page you have just created (Test-page) will now appear in the structure under ABOUT YOUR CITY GREETERS

10. ABBREVIATIONS AND DEFINITIONS

  • GGN - Global Greeter Network
  • WP - WordPress
  • LGO - Local Greeter Organisation
  • DTP  -The Date, Time and Place of the Greet
  • FAQs  -Frequently Asked Questions
  • Visitor  -The person experiencing the Greet (the guest)
  • Destination Manager - Local Admin  - The person responsible for the local Greeter organisation and in control of the local website.
  • Greeter  -The person delivering the Greet
  • Greet  -The process where a Greeter shows a Visitor some of the Greeter’s city
  • Booking  -The process where a Visitor requests a Greet
  • Notice Board - The online list of Greets that will need to be assigned to Greeters

 

Manual Feedback Functionality

Tuesday, May 2nd, 2017

Your GGN website already has a fully automated feedback function. Your visitors are emailed an invitation at the completion of the Greet to leave some feedback. The Destination Manager (DM) then receives this feedback for approval and automated publishing to the local website.

This is a great feature but some DMs have suggested that on top of the automated feedback function, there is a need to introduce a manual feedback function. This may be handy where:

  • The visitor sent their feedback directly to the Greeter, or
  • The visitor sent their feedback through the local contact form, or
  • The visitor's email did not receive the automated feedback request, or
  • Feedback is required for older Greets not on the system, or
  • You have a Greet outside the system, or
  • Any other situation that may warrens a manual action.

We do not want to miss out on valuable feedback so we solved this by giving the local administrator the opportunity to add feedback from visitors manually; all very easy!

The DM will receive an email notifying them that a new manual feedback was submitted.

The DM then deals with the request by either publishing the feedback or deleting it. Note that published feedback can later be "un-published" if required.

The DM can also click on the "Add Manual Feedback" button so they can input the feedback manually; for example, where the Visitor emailed the feedback directly.

You have the opportunity to add the manual feedback form to your local menu at the top of your website. For more information on this please consult your User Manual.

So try it out and let us know what you think...

Wrong aspect ratio

Thursday, March 30th, 2017

So you have uploaded some great photos for your front page carousel and your city's "highlights" page but it is not looking great. Perhaps the photo looks squashed vertically or horizontally or perhaps the photo is grainy.

The easiest way to avoid this issue is to upload photos which have the recommended size.

  • For bio photos -  250 (w) x 300 (h)
  • For carousel photos - 400 (w) x 300 (h)
  • For the banner - 1600 (w) x 610 (h)

All your photos will look great but this means you need to resize / crop your photos in your own image manipulation software such as PhotoShop.

Grainy photos

If you see grainy photos on your website it means the photos you have uploaded are too small. When a photo is enlarged, the photo becomes grainy. The solution is to upload large photos which WordPress will reduce to an appropriate size.

Squashed photos

When your photos look squashed, it is likely that you uploaded a photo that has a different aspect ratio than that recommended. Luckily, WordPress will let you edit your uploaded photos and crop them into the correct aspect ratio. The aspect ratio is the ratio between to width and height of the photo. For example, the highlight page photos are 400 px by 300 px. This means the aspect ratio is 4:3 (landscape) whereas the bio photos are 250 px by 300 px. Ie, 5:6 (portrait).

So this is what you need to do...

Open "Media" in the left-hand WordPress menu.

Now find the image that is rendering incorrectly, click on it and on the next screen click on "Edit Image".

On the right you find some tools. Lets say we are editing a highlight page photo and require a 4:3 ratio as per the above.

We need to add this ratio to the tools as per the graphic below.

After you set the aspect ration, go to the photo on the left and whilst holding down the "Shift" key, drag a rectangular shape on the photo.

Make the rectangular shape as big as possible without exceeding the perimeters of the photo.

As long as you hold down the "Shift" key, the ratio will stay constant irrespective of the size.

You now can move the block around on the photo.

Whatever is highlighted will be shown on your page.

After you are happy with the composition, you click the "Crop" icon in the top left.

You now cropped the photo and the edges outside the block you created are deleted.

Now click the "Save" button.

All done...

GGN City Highlights

Thursday, March 2nd, 2017

After some feedback we received we decided to expend the carousel functionality. The standard carousel can be found on the front page of all local sites displaying some favourite photos of your city as shown below...

Global Greeter Network Carousel

Some Destination Managers suggested that it would be good to expend on this by introducing a dedicated page where they can really boast about what is great and unique about their city; so here is what we did...

The carousel will still show the same photos and titles similar to what you can see above. However, in the back-end of your site you can now also add contents. Ie, a description of the photo. This contents doesn't affect the carousel itself but is used in a dedicated "Highlights" page where the photo and title are complimented by this description.

To use this new feature, first enable it on the Settings tab (Greeters >> Settings >> General) and make sure that this new function is enabled and that you save your changes.

GGN enable city highlights

As soon as you enable it (and click save), the page option will appear in your top menu under About Your-City >> Highlights.

GGN highlights

You can then go to the carousel in the back-end of your site and start filling in some of the actual highlights of your city by entering a title, uploading a photo and providing a description of the city's highlight.

GGN back-end

Don't forget to save!

Your site should then look a little like this:

GGN highlights front-end

So go for it... Add some great photos and descriptions so visitors are excited about your city even before they get there.

 

Websites Improvements

Thursday, February 23rd, 2017

22/12/2016 - Improved the feedback system where the administrator can now edit the feedback before publishing.

24-12-2016 - Date picker in the "Book a Greeter" form now only allows future dates.

12/01/2017 - On request, we masked the recipient's email address when a new match is found. Rather than the Greeter's email address, the sender's email reads "newgreet@globalgreeternetwork.info. Also BCCed rather than CCed all other recipients (Greeters) for privacy purposes.

14/01/2017 - The top menu now wraps so it can accommodate longer city and country names.

15/01/2017 - Added a "Meet our Greeters" functionality. This will now allow Destination Managers (DMs) to enable a page that lists all the Greeters with their name, photo and small bio. Read more...

16/01/2017 - Added "Russian" to the translations.

18/01/2017 - Added the option where there are more than 4 languages on the local website, the languages will be listed in a drop-down box to avoid taking too much space and distorting the header.

22/01/2017 - Further developed the "Sponsor" functionality so DMs can promote local sponsors.

02/02/2017 - Introduced an "auto-update" so DMs do not have to update the theme. All bug fixes and improvements are now automatically applied.

02/02/2017 - Top aligned the top menu.

02/02/2017 - Implement the manual feedback function

02/02/2017 - Fix the highlight and bio photos issue

02/02/2017 - Add a short code [visitor_name] to Admin Feedback Approval notification

Meet our Greeters

Friday, February 17th, 2017

Some Destination Managers requested that it would be great if we could introduce a new "Meet our Greeters" page for the local GGN websites. A page that simply shows a list of local Greeters with a photo, a short bio and the Greeters interests; so we did just that...

Before we explain how to activate your "Meet our Greeters" page, it is important to know that the Global Greeter Network does not encourage booking specific Greeters. The system is designed for visitors to book a Greet. It then finds the most appropriate match.

The big advantage of having a "Meet our Greeters" page is that visitors will be able to recognise the Greeter which often makes it easier to hook up.

So, lets have a look at what we did...

After you log into your administration area (Greeters >> Settings >> General) you will find a new function that says "Bio page".

GGN Meet our Greeters 1

The function is turned off by default so you will have some time to collect and/or organise for Greeters to get their photo and bio on the system. To do this, you, or the Greeter, simply logs into the Greeter profile (Greeters >> Manage Greeters >> All Greeters) and make sure that:

  1. There is a photo uploaded, and
  2. A small biography of the Greeter is entered.

 

Make sure that Greeters are aware that the information they enter here will be public information so don't enter your personal address, phone number, DOB, email or any other "personal" information.

We also will display the name and interests of the Greeter. These snippets of information are already on the Greeter's profile.

Make sure you click the "Save" button when done!

After you check that all Greeters profiles are up to date, you can go life with your "Meet our Greeters" page.

You simply click "Yes" on the radio button in figure 1 above and save.

This will result in 2 things:

  1. Your page will now be visible in the top menu of your website, and
  2. Your page will be accessible on the Net.

 

You will notice that the photo, the name, the bio and the interests are taken from the Greeters profile and rendered on this page. You will also notice that if a photo is missing, we will simply render a anonymous avatar. So it pays to get all Greeters to submit their photo and bio, and have the rest of their profile up to date before enabling the "Meet our Greeters" page...

So good luck with it.

Remember, we are always keen to hear from you on how we can improve our services to local Destination Managers and Greeters. After all, we all want to make the world a better place; one Greet at the time...

The GGN Team